We know it might be a bit dull but please do read this policy carefully along with our Terms and Conditions as by using our website you confirm that you have understood and agreed to them.
How and when will you collect my personal information? When you visit the website, place an order or register with Fire & Felt, we will ask you for information such as your name, address, telephone number, email address and your credit or debit card details so that we can process your order and get your purchases to you as quickly as possible.
We’ll also collect information if you sign up for our newsletter, respond to an online survey or marketing communication, enter a competition or prize draw or contact us via email, in writing or by calling our customer services number.
How will you keep my personal information safe? We comply fully with the General Data Protection Regulation (GDPR) 2018. We only work with compliant credit and debit card processing companies to ensure that we are taking every possible precaution to ensure your data is kept safely away from any unauthorised access.
How will you use this data? We use the information we collect from you for a few reasons: to register you to shop online with Fire & Felt to process and finalise any orders you place on our site to deal with any queries or quibbles you may have to personalise our service to you to manage promotions, competitions, prize draws, surveys and questionnaires to check and verify you are who you say you are and prevent or detect any fraudulent or criminal activity (to do so, your information may be supplied to the police, credit reference agencies or legal advisers in connection with any alleged criminal offence or where required by law) to send you our newsletter or keep you up-to-date with new products that we think you might be interested in.
If you tell us you don’t want to hear from us – or opt-out of any future marketing communications, to give it its legal terminology – then we promise that we won’t bother you at all.
If you want to unsubscribe from our communication at any time then simply click the unsubscribe link at the bottom of your email and follow the instructions, and we will promptly remove you from all correspondence.