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FAQs

 

Got a question about Fire & Felt?

You’re not the only one, which is why we call this bit FAQs – frequently asked questions!
Hopefully you’ll find the answer you’re looking for here, but if not, our  customer service team will be happy to help you, see Contact Us.

I can’t find exactly what I’m looking for. Do you do other styles?

At the moment, the footwear ranges we have on our website are the only styles we do, but we’re constantly sourcing new products so keep checking back, or follow our progress on Facebook and Twitter so you’ll be among the first to hear when we’ve got something gorgeous coming in.

Does your footwear come in any other colours?

You know what they say, if you don’t ask, you don’t get! We have a really good relationship with our craftsmen and suppliers and sometimes they’re able to provide us with additional colours for some of the styles. The best thing to do is to give us a call or drop us an email  see Contact Us and we’ll do our best to sort something out for you – but no promises though as these are small, artisan makers and sometimes it won’t be possible.

What makes your footwear so special?

We think feet are very important – you’ve got them for the rest of your life so you have to look after them and encasing them in natural materials is a step (sorry, we couldn’t resist the pun!) in the right direction.

Our products cost a little more than your average ‘house slippers’ because every pair is handmade using only pure natural wool from rare-breed sheep to provide a superb level of comfort. The wool felt effectively wicks moisture away, helping to keep your feet warm in winter and cool in summer.  For the Stegmann range the ergonomically-contoured base hugs and supports your foot, helping with weight distribution and reducing the impact of shock when you walk. Special enough? We think so!

How much wear can I expect to get out of my felt footwear?

That depends on how often you wear them – and what you do in them! We’ve had some customers who’ve had their favourite pair for ages but with normal wear we’d expect them to last you for at least a couple of years.

Why don’t you do women’s and men’s clogs?

Ah, we’re way ahead of you! All our clogs are unisex and come in a range of colours from the neutral right through to the bright, so we’re sure that everyone will find one they like.

What sizes does your footwear come in?

Our styles are available from size 36 to 46

In addition our Stegmann Clogs in Graphite are available up to size 54 by special order, please contact us for more information.

Our footwear is not available in half sizes. If you’re between sizes, our advice is to opt for the larger size if you like a ‘roomier’ fit. If you prefer footwear to be snug, opt for the smaller.

If you intend wearing your clogs with thick socks, we’d recommend you buy the size up from your usual for added comfort.

Our clogs are moulded to fit most widths.

How do I clean my footwear?

Because our footwear is made from pure wool, it doesn’t really need cleaning. Pure wool is breathable so doesn’t trap nasty niffs, but if the outside of the felt does get a bit grubby, then a light brushing with a soft sponge should be all that’s needed.

A word of caution – don’t be tempted to put your footwear in the washing machine, even on the coolest setting – we tried it and, trust us, it’s not a good idea!